Politique de remboursement
REFUND POLICY
Last updated: October 9, 2026
Thank you for shopping with Ma boutique! Please read this policy carefully before placing your order.
Change of Mind
We do not offer refunds, returns or exchanges for change of mind. This includes ordering the wrong colour, size or quantity, or simply no longer wanting the item. Please choose carefully before placing your order.
Damaged Items
If your order arrives damaged, we’re here to help. To make a claim:
- Contact us at wipinsupport@gmail.com within 48 hours of delivery.
- Include your order number.
- Attach clear photos of the damaged item and of the packaging.
Once we have reviewed your claim, you can choose either a free replacement or a full refund. You will not need to pay any shipping costs. If we ask you to send the item back, we will cover the return shipping.
Refunds
Approved refunds are made to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits these rights.
Contact Us
If you have any questions about this policy, please contact us at wipinsupport@gmail.com.