Politique d’expédition

SHIPPING POLICY

Last updated: October 7, 2026

Thank you for shopping with Ma boutique! This Shipping Policy explains how we process and deliver your orders.

Order Processing

Orders are processed as quickly as possible once payment has been confirmed. Orders are not processed or shipped on weekends or public holidays. During busy periods (such as sales or holiday seasons), processing may take a little longer. If there is a significant delay with your order, we will contact you by email.

Shipping Destinations

We ship from Australia. Available shipping destinations and options will be displayed at checkout.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected. Any free shipping offers will be clearly shown on our website or at checkout.

Delivery Times

Delivery times vary depending on your location and the carrier. Any delivery timeframes shown on our website or at checkout are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather, customs processing or other events outside our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information (where available) so you can follow your parcel.

International Orders

International orders may be subject to customs duties, import taxes or fees charged by the destination country. These charges are the responsibility of the customer and are not included in the order price or shipping cost. We are not responsible for delays caused by customs.

Incorrect Address

Please make sure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us because of an incorrect or incomplete address, additional shipping costs may apply to resend it.

Lost, Delayed or Damaged Parcels

If your parcel has not arrived after a reasonable time, appears to be lost, or arrives damaged, please contact us at wipinsupport@gmail.com with your order number (and photos if the item is damaged). We will work with the carrier to investigate and help find a solution.

Your Rights

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Contact Us

If you have any questions about shipping, please contact us:

Email: wipinsupport@gmail.com